Due to hygiene and safety reasons, we do not offer returns or exchanges on our products. This policy ensures that every customer receives new, unused, and untampered products at all times.

We strongly advise all customers to carefully inspect their order before completing payment and accepting delivery. Once payment is made and our delivery team has departed, we are unable to facilitate changes, returns, or exchanges.

Returns or exchanges are only accepted if the issue is on our end, such as:

• Incorrect product delivered

• Damaged product at the time of delivery

• Missing items from the order

In such cases:

• Customers must notify us immediately upon delivery.

• Proof such as photos or videos may be requested

• Returned items are discarded and never resold, in line with our hygiene standards

In such cases:

• Opened or used products are strictly non-returnable.

• Allergic reactions or product incompatibility are not grounds for return

• We recommend performing a patch test before using any skincare or cosmetic product